Privacy Statement - your rights, your information and how we use it
Sharon McAulay Counselling is committed to
protecting your personal information.
Our Privacy Statement contains important
information about what personal details we collect; what we do with that
information; who we may share it with and why; and your choices and rights when
it comes to the personal information you have given us.
We may need to make changes to our Privacy Statement;
so please check our website for updates from time to time. This version of our
Privacy Statement was last updated May 2018.
How to contact us
If you have any questions about our Privacy Statement
or the information we collect or use about you, please contact;
FAO Data Protection
Information we collect and use
about you that we may collect and use includes:
about who you are e.g. your name, date and contact details
about your employer/employment if you’re referred via an EAP (Employee
Assistance Programme) service
about when you engage with our counselling service e.g. diary appointments
about your contact with us e.g. phone messages or texts, emails/letters
classified as ‘sensitive’ personal information e.g. relating to your health,
marital or civil partnership status. This information will only be collected
where it’s needed to provide the service you have requested or to comply with
our legal obligations, and only with your explicit consent
on children e.g. where a child is named by a parent or guardian in lieu of an
appointment. In these cases, we will collect and use only the information
required to identify the child (such as their name, age, gender)
Where we collect your information
We may collect your personal information directly
from you, from a variety of sources, including:
forms or details from your employer
letters you send
What we collect and use your information for
We take your privacy seriously and we will only
ever collect and use information which is personal to you where it is
necessary, fair and lawful to do so. We will collect and use your information only where:
given us your permission [consent] to contact you
necessary to provide the service e.g. if you wish to arrange appointments It’s in
the legitimate interests of Sharon McAulay Counselling e.g. so we can carry out
our obligations arising from any contractual agreements with you and trusted referrers.
If you do not wish us to collect and use your
personal information in these ways, it may mean that we will be unable to
provide you with our service
Who we may share your information with
We may share some of your information with third
parties for the reasons outlined in 'What we collect and use your information
These third parties include:
that provide an EAP service to your employer
referrers e.g. GP’s
will never sell your details to someone else. Whenever we share your
personal information, we will do so in line with our obligations to keep your
information safe and secure.
Where your information is processed
All of your information is processed in the UK.
How we protect your
We take information and system security very
seriously and we strive to comply with our obligations at all times. Any
personal information which is collected, recorded or used in any way, whether
on paper, online or any other media, will have appropriate safeguards applied
in line with our data protection obligations.
Your information is protected by controls designed
to minimise loss or damage through accident, negligence or deliberate actions. We
also protect sensitive or confidential information when storing or transmitting
Our security controls are aligned to good practice;
providing a control environment that effectively manages risks to the
confidentiality, integrity and availability of your information.
How long we keep your information
We will keep your personal information only where
it is necessary to provide you with our service.
We may also keep your information after this period
but only where required to meet our regulatory obligations.
The length of time
we keep your information for these purposes will vary depending on the
obligations we need to meet.
Your individual rights
You have several rights in relation to how we use
your information. They are:
Right to be informed
have a right to receive clear and easy to understand information on what
personal information we have, why and who we share it with – we do this through
our Privacy Statement.
Right of access
have the right of access to your personal information. If you wish to receive a
copy of the personal information we hold on you, you may make a data subject
access request (DSAR). This can be done in writing or verbally.
Right to request that your personal
information be rectified
your personal information is inaccurate or incomplete, you can request that it
Right to request erasure
can ask for your information to be deleted or removed if there is not a
compelling reason for us to continue to have it.
Right to object
can object to us processing your personal information where: it’s based on our
legitimate interests; for direct marketing; and if we were using it for
scientific/historical research and statistics.
How to make a complaint
always strive to collect, use and safeguard your personal information in line
with data protection laws. If you do not believe we have handled your
information as set out in our Privacy Statement, please contact us at the
contact details above.
are still unhappy, you can complain to the Information Commissioner https://ico.org.uk/concerns/